Return Policy

Return Policy & Process:

At Jupe we want you to love all of your purchases! If for any reason you're not loving something please use the following guidelines to process a return.

  • Returns must be post marked within 14 (fourteen) days of the date you receive your shipment. No exceptions. Any returns postmarked after 14 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.
  • Returns can be set up on our website under the tab Returns.
  • We can provide a prepaid return label for your convenience. However, please note the cost of $10 will be deducted from your refund.
  • Initial shipping fees will not be refunded on any returned items.
  • Refund will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible).
    • Returns must be received in original, unused condition. If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
  • Due to high order volume, we do not process exchanges
  • Refunds are processed within 5 business days of the return arriving at the warehouse. You are notified via email that refund has been processed.
  • Damaged Items- We must be notified within 3 days of receiving your order that there is a damage. When setting up a return please specify there is a damage on the item.

If you'd like to mail your return back on your own

Please mail it to: 

Jupe NYC

Attn: Returns
1387 Carroll St

Brooklyn NY 11213


Thank you for being a part of the Jupe family

Xo Shayna