Refund Policy

Return Policy & Process:

At Jupe we want you to love all of your purchases! If for any reason you're not loving something please use the following guidelines to process a return.

  • Returns must be post marked within 14 (fourteen) days of the date you receive your shipment. Any returns postmarked after 14 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back. If you choose not to pay the fee we will donate your items to charity.
  • Returns can be set up on our website under the tab Returns.
  • We can provide a prepaid return label for your convenience. However, please note the cost of $10 will be deducted from your refund.
  • Initial shipping fees will not be refunded on any returned items.
  • Refund will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible).
    • Returns must be received in original, unused condition. If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
  • Sale items are fully returnable with the above guidelines.
    • Due to high order volume, we do not process exchanges. If you need a different size, please first place a new order and then set up a return.
    • Refunds are processed within 5 business days of the return arriving at the warehouse. You are notified via email that refund has been processed.
    • Damaged Items- We must be notified within 3 days of receiving your order that there is a damage. When setting up a return please specify there is a damage on the item.

    If you'd like to mail your return back on your own

    Please mail it to: 

    Jupe NYC

    Attn: Returns
    1387 Carroll St

    Brooklyn NY 11213

    We recommend shipping your return with tracking to ensure it makes it back to us, otherwise we will not be able to issue a refund on your item(s).

    Thank you for being a part of the Jupe family

    Xo Shayna

    FAQ

    • Do you have a size chart?

      We carry many different brands. Each brand has their own unique fit. It wouldnt be accurate if we had 1 size chart for everything. However, we understand the importance of a proper fit. Were always available via Instagram or Email to help with any sizing needs.

    • Accordion

      Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s