Return Policy & Process:At Jupe we want you to love all of your purchases! If for any reason you're not loving something please use the following guidelines to process a return.
When returning an item, please take note of the following as we remain firm on our return policy with all of our customers.
- Returns can be set up on our website under the tab Returns.
- We can provide a prepaid return label for your convenience. However, please note the cost of $10 will be deducted from your refund.
- Initial shipping fees will not be refunded on any returned items.
- Refund will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible).
- Returns must be received in original, unused condition. If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
- Returns must be post marked within 14 (fourteen) days of the date you receive your shipment. No exceptions. Any returns postmarked after 14 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.
- Due to high order volume, we do not process exchanges
Refunds are processed within 5 business days of the return arriving at the warehouse. You are notified via email that refund has been processed.
- Damaged Items- We must be notified within 3 days of receiving your order that there is a damage. When setting up a return please specify there is a damage on the item.
- ANY ITEMS REJECTED FOR A RETURN WILL REQUIRE A RESHIPPING FEE. IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.
If you'd like to mail your return back on your own
Please mail it to:
1387 Carroll St
Brooklyn NY 11213
Thank you for being a part of the Jupe family